Worldwide Since 1931 Dear Colonial customers,
Welcome to Colonial's Web site!
I'd like to tell you a little bit about Colonial Hardware, home
of the Black Book of Tools.
Those of us who work here do so because we very explicitly want
to build a company that is different from the status quo. Our
guide in building this different, and hopefully better, kind of
company is what we call our Core Values and Beliefs. This is really
a statement of our aspirations about how we will treat each other
and how we will treat our customers.
- We respect the individual, and believe that individuals who
are treated with respect and given responsibility respond by
giving their best.
- We require complete honesty and integrity in everything we
do.
- We make commitments with care, and then live up to them. In
all things, we do what we say we are going to do.
- Work is an important part of life, and it should be fun. Being
a good business person does not mean being stuffy and boring.
- We are frugal. We guard and conserve the company's resources
with at least the same vigilance that we would use to guard
and conserve our own personal resources.
- We insist on giving our best effort in everything we undertake.
Furthermore, we see a huge difference between "good mistakes"
(best effort, bad result) and "bad mistakes" (sloppiness
or lack of effort).
- Clarity in understanding our mission, our goals, and what
we expect from each other is critical to our success.
- We are believers in the Golden Rule. In all our dealings we
will strive to be friendly and courteous, as well as fair and
compassionate.
- We feel a sense of urgency on any matters related to our customers.
We are customer driven.
We aren't perfect. These are aspirations, not a state we have
attained with perfection. But I can promise that we will always
tell you the truth, and I can promise that we will always try
our very hardest to do the right thing.
We think that the main thing our customers want from us is for
us to deliver the basic aspects of our service extraordinarily
well. So, we try to keep very focused on that.
I hope we can provide you with a customer experience that you
find truly extraordinary.
Again, welcome to Colonial Hardware!
Best regards,
Michael J. O'Connell
President
Colonial Hardware Corporation
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