FAQ's
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Security and Registration
Inventory
General
Is it safe to order from Colonial's blackbookoftools.com?
Colonial makes every effort to ensure that your ordering information, including
your customer information, is protected while you are on our site. Our Web site
uses SSL (Secure Socket Layer) encryption so that your personal information
cannot be read as it passes over the Internet. You can tell you are using the
Secure Socket Layer encryption when a gold or blue padlock appears in the
corner of your Netscape or Microsoft browser. SSL keeps others from seeing your
personal information by scrambling it so that only your Web browser, and the
server of our Web site, can decipher it. In addition, your online password adds
another layer of security to your guest profile.
Should you use your Credit Card, these measures make it very unlikely that your
credit card information will be compromised online. However, in the event of an
unauthorized use of your credit card, notify your credit card provider or
issuing bank in accordance with its reporting rules and procedures. You are
protected by regulations that cover credit card purchases and limit your
liability to a maximum of $50 in charges.
If you prefer not to order online, please call us at 1-800-345-TOOL(s) to place
your order. If you prefer, you may fax your order to 1-800-998-8777. Our
customer service department is ready to serve you.
Does the "free Freight" offer apply to all shipping locations?
No, Free Freight and the $6.50 charge only applies to Continental
United States. Hawaii, Alaska and locations outside of the lower 48 state
regular Air Charges apply.
Do I have to register to order tools from your site?
Registration is required to purchase products on Colonial's
blackbookoftools.com and it does have its advantages. As a registered user, you
can order quickly and easily by using your saved account information (like
address and billing information) whenever you sign on. When you register you
can also sign up to receive occasional e-mail announcements, news and specials
from Colonial. You will need to contact Colonial regarding establishing an
account if you wish to receive Net 30 terms. Otherwise, you can use a credit
card or COD to purchase our products.
If I register, will Colonial sell my personal information?
We will never share or sell names or any other information about our online
visitors. If you would like to review our privacy statement, please follow this
link: Privacy Statement.
How do I order a Catalog?
Please click here or call us at 1-800-345-TOOL(s)
to place your order. If you prefer, you may fax your order to 1-800-998-8777.
Our customer service department is ready to serve you.
How do I order your products?
There are four ways to order our products:
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You can call us at 1-800-345-TOOL(s) to place your order.
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You can fax us at 1-800-998-8777 to place your order.
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Online
- Our website has many helpful features that easily allows you to order.
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You can email us by
clicking here.
I can't find a particular item. Does this mean you don't
stock that item?
No. If you search for a particular item, and the search yields no results,
first check to make sure you are using the correct part number. If so, it's
possible that we do not offer that item via our web ordering system. Please
feel free to call us at 800.345.TOOL(s) to check our current stock on that
item.
What's the best way to search for items?
Using the BLACK BOOK OF TOOLS in conjunction with the search engine will offer
the fastest way to find and order items via the web. If you prefer a broader
search, feel free to type in the Manufacturer and/or Description. Click here
for additional information on How to Shop.
Do you carry items that are not in the searches?
Yes. We stock thousands of items not shown on our website. Feel free to contact
our Sales department should you have a question on a particular part.
Do you suggest a certain browser while viewing Colonial's
blackbookoftools.com?
No. We designed our site non-browser specific. The site was designed to be used
with Netscape Communicator or Internet Explorer, versions 3 or greater. We do,
however, suggest that you set your monitor to 800x600 resolution for the best
experience and use the most current Netscape or Internet Explorer versions. AOL
users are recommended to upgrade to the latest version.
Does your site use "cookies"?
Yes. Cookies contain information about you and your preferences. While visiting
our website, we set cookies to track the items you place in your shopping cart,
and then reset the cookie when you submit an order.
Only the information that you provide, or the choices you make while visiting a
Colonial, can be stored in a cookie. For example, the site cannot determine
your e-mail name unless you choose to type it. Allowing Colonial's
blackbookoftools.com to create a cookie does not give us or any other site
access to the rest of your computer, and only the site that created the cookie
can read it.
Where can I fill out a Credit Application?
You can print our online Credit Application, fill in the information, sign it,
and then either fax it back to us or mail it to our New York office. To view
and print our application, follow the link below.
- PDF format (Adobe Acrobat
viewer required) 
Note: If you prefer to view using Acrobat, you can download a free copy from
Adobe's website.
Click here.
Do you take credit cards?
Yes, we accept the following credit cards:
How long does it take for me to receive my package?
You can calculate shipping time by
clicking here :
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